1 reviews | Active since Nov 2015
Port from Cell C to Vodacom - 5 days
On the 6th of November my contract with vodacom was approved , and I was contacted to confirm that I could fetch the phone from cellucity melrose on the 10/11/15.<br> On arrival , I was told that the phone was not there and that the guy (Lesley) would deliver it between 5 and 6 on Wednesday. He did not.Instead he smsed me at 9pm to ask if he could deliver.I fetched the phone on the 12th November and was told that I should be ported between 6pm and 9pm on the 13th November.<br> The entire weekend passed and I was not ported.<br> On the the 16th November I contacted the manageress at Cellucity and she informed me that the port was requested again and that by 12am on the 17th Nov I would be ported.<br> <br> i called this morning at 9:30 am and in the absence of the manager , spoke to Lesley who told me it wont be long before Im ported and that I should switch of my phone and he will call me soon to advise.<br> At half 10 I was still waiting.Its now 1:53 pm and I am still waiting to be ported.I joined vodacom because I thought the service would be better.<br> It is way worse !I am at a point where I would cancel the contract<br> Is 5 days for a port acceptable ?
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Thank you for making us aware of your complaint.
A consultant will make contact with you to assist.
Regards
Consumer Website Team
