GvdM
Gerhard van der Merwe
1 reviews | Active since Jan 2022
15 Sept 2022, 14:19
Port ***** within Vodacom
Port out *****. 13th Sep 2022 my cellphone stop connecting to Vodacom. I have had my cell number for thirty years (also time with Vodacom. It is now two days and my number has not been re-stored to me. My number was ****** and given to another user. How does Vodacom systems run to be able to just take a number and allocate it to someone else. Is this how a loyal customer is treated after thirty years and then no response from Vodacom.
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Replies (3)
Vodacom's replyOfficial
16 Sept 2022, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2022, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GvdM
Gerhard van der Merwe's updateReviewer Update
20 Sept 2022, 08:40It is now the 20th September, I cannot use my cell phone and Vodacom has not restored my number. Not even a consultant contact me, I am still waiting, after my number that I had for 30 years has now suddenly been ported to MTN without me being informed. How long must I wait for service from Vodacom
GvdM
Gerhard van der Merwe's update20 Sept 2022, 08:40
Reviewer Update
It is now the 20th September, I cannot use my cell phone and Vodacom has not restored my number. Not even a consultant contact me, I am still waiting, after my number that I had for 30 years has now suddenly been ported to MTN without me being informed. How long must I wait for service from Vodacom
GvdM
Gerhard van der Merwe's updateReviewer Update
20 Sept 2022, 12:48Thank you for your reply, as I do not receive any feedback from Vodacom. The only problem is I still cannot phone, I have tried to connect to service provider no list. What else must I do, ?
GvdM
Gerhard van der Merwe's update20 Sept 2022, 12:48
Reviewer Update
Thank you for your reply, as I do not receive any feedback from Vodacom. The only problem is I still cannot phone, I have tried to connect to service provider no list. What else must I do, ?