**** site falsely activated using wife's number

Good day<br> <br> This is a follow-up complaint that was sent on 3 June. I received a reply from Vodacom saying that no reimbur*****t would be granted as the Vodacom Live service (the **** chat site) was activated on 12 November 2014 by a Samsung I9060 - which is a Galaxy Grand Neo. <br> <br> My wife owns a Samsung I19195 (Samsung S4 mini), and neither her nor myself have ever owned a Samsung I9060. So neither of us could have activated the service that Vodacom has been charging my account since November 2014. <br> <br> Someone from Vodacom must have activated the service under my wife's number or someone has hacked Vodacom's system and was able to activate a service using my wife's number. Either way, I am not willing to accept that my account will not be reimbursed with the charges for this service that was added to my account without authorization. <br> <br> If Vodacom is not willing to reimburse me after this complaint, I will have to resort to getting lawyers involved as this has been a complete breach of security from their part.