AK
Arthur K

1 reviews | Active since Jul 2015

09 Jul 2015, 10:34

**** Site billing without authorisation

Vodacom has been debiting my account R50 PER DAY all because I supposedly activated a **** site. No one in Vodacom can assist me with this problem and they simply keep allowing third parties to deduct money from your account. They keep pushing me from pillar to post with this and no one takes responsibility. HOW CAN VODACOM ALLOW THIS TO HAPPEN. HOW MANY THOUSANDS OF PEOPLE ARE THEY *****ING OVER????<br> I want this resolved immediately. I want the money back into my account ASAP. I am still waiting for my contract from the store, I have spoken to the manager at Cresta, Shane (x2) and Neo, they have all said they would send me my contract. I want to see where I signed for third parties to deduct money from my account. According to the manager I did not sign for this and yet it is still happening!!!!!! What is going on with Vodacom?? Who is the slaap tiger now??<br> I have just received an sms saying that I have successfully been unsubscribed from Content Services.....so this shows me that Vodacom does know about it and have full control and have an option to do what they like.<br> You are ****** Vodacom!!!!

0
Replies (1)
Vodacom
Vodacom's reply09 Jul 2015, 13:38
Official
Hello Art111,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team