Por Service delivery from the callcentre

<p>To Whom it may Concern</p> <p> </p> <p>I would like to raise concerns regarding the business as a whole and the service delivery from the customer care callcentre. I am having a problem regarding my data not being activated since the 30th May, Query was made, incident raised ( A2 -1PZ7-YWDZW ) I have called thereafter speaking to 3 call centre agents, the first advised me around 7.30am on the 1st of June that they have activated my data and it will be sorted in an Hour, yet it was not resolved. My 2nd phone call on the same day being around 18.15pm, callcentre agent said she has activated and will call me back in 10miutes to confirm, to this very minute she has not called back and data not restored, my 3rd call was around 19.30pm, callcentre agent advised the back office was offline and she will call me back, still no feedback ( Ntombi Baloyi )</p> <p> </p> <p>I have reminded the guys that I have spoken to that ( these calls are recorded for quality and security purposes ) yet they show total disregard.</p> <p> </p> <p>Spoke to Kwezi this morning around 7.30am , he advised he will call back , no idea If he will</p> <p> </p> <p>I am now requesting call recordings be heard as I am willing now to go the full root of justice for myself as well as what could be thousands of unhappy users</p> <p> </p> <p>Vodacom staff are tarnishing the brand and are unhelpful, disrespectful and obviously ungrateful for their jobs.</p> <p> </p> <p>I require feedback and assistance.</p> <p> </p> <p> </p> <p> </p> <p>Kumaran Pillai</p> <p>i.d – *******</p> <p>invoice address – 12 Moorland Place</p> <p>Moorton</p> <p>Chatsworth</p> <p>Bank – Standard Bank Cheque account which goes of on the 26th of every month</p> <p>Number of contracts on my name is 4</p> <p> </p>