TM
TI M
1 reviews | Active since Aug 2014
04 Nov 2020, 18:40
Por network coverage
Poor network coverage in rural area I'm from. Spent the whole weekend even almost 3 weeks no proper coverage on smart phones. With the new 5G network I bet there will never be network at all. Please cater for rural areas. Having a phone but not using it at all but you have Best cellular network that is not working. Please vodacom check your coverage in Sandfontein Tower covering Pilanesberg area
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Nov 2020, 07:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2020, 07:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Nov 2020, 11:52 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: ***
and requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
and requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2020, 11:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: ***
and requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
and requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
TM
TI M's updateReviewer Update
08 Nov 2020, 12:00Even after sending me an email,I've never received a call from any vodacom assistant and I was asked to rate the service for someone who never contacted me and an update I've not received since I've sent all required things you asked me to send. I'm still not happy at all, why would I rate a service if I don't know or I've never received a call from anyone about my problem. So much for being SA's best network you only care about cities you don't worry about rural areas at all.
TM
TI M's update08 Nov 2020, 12:00
Reviewer Update
Even after sending me an email,I've never received a call from any vodacom assistant and I was asked to rate the service for someone who never contacted me and an update I've not received since I've sent all required things you asked me to send. I'm still not happy at all, why would I rate a service if I don't know or I've never received a call from anyone about my problem. So much for being SA's best network you only care about cities you don't worry about rural areas at all.