EvdM
Eloth van der Merwe
1 reviews | Active since Mar 2014
08 Sept 2023, 14:46
Pops customer service
Made a call to Vodacom customer support 7 September, spoke to Batiswa. She committed to call me back early morning. In the afternoon I called again as Batiswa did not call back with feedback as promised. The agent who took the call said she would get Batiswa to call me back. Batiswa called me back to advise there was still no feedback and apologized for not getting back to me. Again she promised to give me feedback later the day. No call was made later the day. So today, after numerous attempts to get through to Vodacom I finally get ro speak to a gen by the name of Jarrell. Jarrell advise ls me that Batiswa is off for the day. I ask him if there are any notes to my query to which he says no. No notes was captured by Batiswa. What a waste. I then request to speak to a manager. Holding on with no luck. I am told by Jerell that they are busy. When I drop the call Jerell calls back and says he escalated it and someone will call me. Still waiting, not holding my breath. Managers at vodacom are always too busy to speak to clients. Terrible service.
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Replies (4)
Vodacom's replyOfficial
09 Sept 2023, 18:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2023, 18:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Sept 2023, 13:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of the Stage 4 Loadshedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail. We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected. We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Sept 2023, 13:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of the Stage 4 Loadshedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail. We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected. We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course. Regards Consumer Website Team
Best regards,
EvdM
Eloth van der Merwe's updateReviewer Update
13 Sept 2023, 08:00Dear Vodacom
Your reply once again shows that you are not taking the effort to understand the real issue at hand.
As you mention, you have put proactive measures in place due to loadshedding. I am not disputing this. Within my direct area there are generators to support what you are saying.
The issue here is thought that these generators do not kick in whatsoever. As soon as we go into loadshedding there is absolutely no signal or connection to the tower. This effects calls and data immediately.
What I am saying is that that your limited power back up does not kick in at all. This is the problem.
Over the last 2 years I can say without a doubt that when loadshedding hits there has always been limited service, however for the last 3 weeks or so now there is NO back up. There are errors at your towers feeding the area. This is what I asked to be investigated.
When loadshedding starts, I can drive a one km radius into an area with loadshedding and are then able to make calls and use of the data network. This tells me there is a problem with your network backup in our area. This is what needs to be investigated.
Please can you do a proper follow up.
Your reply once again shows that you are not taking the effort to understand the real issue at hand.
As you mention, you have put proactive measures in place due to loadshedding. I am not disputing this. Within my direct area there are generators to support what you are saying.
The issue here is thought that these generators do not kick in whatsoever. As soon as we go into loadshedding there is absolutely no signal or connection to the tower. This effects calls and data immediately.
What I am saying is that that your limited power back up does not kick in at all. This is the problem.
Over the last 2 years I can say without a doubt that when loadshedding hits there has always been limited service, however for the last 3 weeks or so now there is NO back up. There are errors at your towers feeding the area. This is what I asked to be investigated.
When loadshedding starts, I can drive a one km radius into an area with loadshedding and are then able to make calls and use of the data network. This tells me there is a problem with your network backup in our area. This is what needs to be investigated.
Please can you do a proper follow up.
EvdM
Eloth van der Merwe's update13 Sept 2023, 08:00
Reviewer Update
Dear Vodacom
Your reply once again shows that you are not taking the effort to understand the real issue at hand.
As you mention, you have put proactive measures in place due to loadshedding. I am not disputing this. Within my direct area there are generators to support what you are saying.
The issue here is thought that these generators do not kick in whatsoever. As soon as we go into loadshedding there is absolutely no signal or connection to the tower. This effects calls and data immediately.
What I am saying is that that your limited power back up does not kick in at all. This is the problem.
Over the last 2 years I can say without a doubt that when loadshedding hits there has always been limited service, however for the last 3 weeks or so now there is NO back up. There are errors at your towers feeding the area. This is what I asked to be investigated.
When loadshedding starts, I can drive a one km radius into an area with loadshedding and are then able to make calls and use of the data network. This tells me there is a problem with your network backup in our area. This is what needs to be investigated.
Please can you do a proper follow up.
Your reply once again shows that you are not taking the effort to understand the real issue at hand.
As you mention, you have put proactive measures in place due to loadshedding. I am not disputing this. Within my direct area there are generators to support what you are saying.
The issue here is thought that these generators do not kick in whatsoever. As soon as we go into loadshedding there is absolutely no signal or connection to the tower. This effects calls and data immediately.
What I am saying is that that your limited power back up does not kick in at all. This is the problem.
Over the last 2 years I can say without a doubt that when loadshedding hits there has always been limited service, however for the last 3 weeks or so now there is NO back up. There are errors at your towers feeding the area. This is what I asked to be investigated.
When loadshedding starts, I can drive a one km radius into an area with loadshedding and are then able to make calls and use of the data network. This tells me there is a problem with your network backup in our area. This is what needs to be investigated.
Please can you do a proper follow up.
EvdM
Eloth van der Merwe's updateReviewer Update
06 Oct 2023, 08:16Still no reply from Vodacom Useless
EvdM
Eloth van der Merwe's update06 Oct 2023, 08:16
Reviewer Update
Still no reply from Vodacom Useless