JC
Jaunine C
1 reviews | Active since Aug 2021
03 Aug 2021, 09:36
PoPIA bridge - Vodacom Opt Out failure
July 1st is when the new PoPIA came into effect. And most companies in South Africa have spent a lot of money to ensure compliance. But not Vodacom... I have rep**** STOP to each SMS. I have contacted them twice in the last month to initially beg, and then to threaten that I am asserting my rights guaranteed under PoPIA to not receive any marketing communication. But still the marketing SMSs are coming. Today, My Muze. Yesterday, Vodacom Fantasy League. In fact, if a lawyer is willing to take them on for me, this can be arranged. I have reference numbers to prove my requests.
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Vodacom's replyOfficial
03 Aug 2021, 12:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Aug 2021, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JC
Jaunine C's updateReviewer Update
04 Aug 2021, 11:00Two comments:
1. I did not explicitly give Vodacom the right to share my information with a third party in response to being asked in a way that I clearly understood what was asked of me.
2. The company that collected the data remains responsible and accountable for my data. It is Vodacom's responsibility to ensure 3rd parties comply with my wishes. Not Mine!!!!
1. I did not explicitly give Vodacom the right to share my information with a third party in response to being asked in a way that I clearly understood what was asked of me.
2. The company that collected the data remains responsible and accountable for my data. It is Vodacom's responsibility to ensure 3rd parties comply with my wishes. Not Mine!!!!
JC
Jaunine C's update04 Aug 2021, 11:00
Reviewer Update
Two comments:
1. I did not explicitly give Vodacom the right to share my information with a third party in response to being asked in a way that I clearly understood what was asked of me.
2. The company that collected the data remains responsible and accountable for my data. It is Vodacom's responsibility to ensure 3rd parties comply with my wishes. Not Mine!!!!
1. I did not explicitly give Vodacom the right to share my information with a third party in response to being asked in a way that I clearly understood what was asked of me.
2. The company that collected the data remains responsible and accountable for my data. It is Vodacom's responsibility to ensure 3rd parties comply with my wishes. Not Mine!!!!