FJ
Frans J

1 reviews | Active since Sept 2022

08 Sept 2022, 03:34

POPIA Act being transgressed

I was contacted by a company EliteMobile claiming to be Vodacom for upgrade. They had all my information including Bank account. After a long discussion on the fact that Vodacom had transgressed the POPIA Act by giving out their Database to another company I was once again told they Vodacom. I did an upgrade which would cost R150. This was all fine until I have now seen my Bank account being charged this R150 every month. Vodacom says it is EliteMobile and they again blame Vodacom for someone in their Accounts department deducting the money every month. I have managed to reverse this last month's deductions but we will see how long it takes to get my other deductions back.

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2022, 08:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team