Popi breach

I have started using the vodacom network since 11/07/2026 My phone is vodacom locked. Because it's still under a payment plan. I never logged into my vodapay app however it was already registered. A pin was set up on the vodacom app. I contacted the ***** department last week. As this would mean someone having my personal information they told me they was working on it and still no reply. I work from my phone and the network kept being intercepted. I work via trading I have lost over 1000$ in this time. I also need to find out why did they not get back to me. This is an infringement of my popi rights.