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Andre L
1 reviews | Active since Apr 2012
04 Sept 2024, 11:58
POPI ACT VIOLATIONS
Vodacom is in FULL breach of the POPI ACT. On a regular basis my personal information is shared with third party companies WITHOUT my approval consent. Last month it was ELITE mobile and this month it is MONDO. I have asked, in writing for my details not to be shared, but this simply gets ignored. What is next? How do I stop this unsolicited harassment?? Ombudsman? Restraining order? Or do simply ignore legislation prohibiting you of doing so??
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
04 Sept 2024, 12:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2024, 12:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Andre L's updateReviewer Update
04 Sept 2024, 12:35If you fail to comply with the POPI Act, whether intentional or accidental, you can be liable for an administrative fine of up to R10 million or 10 years in jail. If your clients are impacted by a data breach, POPIA even empowers them to take civil action for damages and your reputation may be harmed.
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Andre L's update04 Sept 2024, 12:35
Reviewer Update
If you fail to comply with the POPI Act, whether intentional or accidental, you can be liable for an administrative fine of up to R10 million or 10 years in jail. If your clients are impacted by a data breach, POPIA even empowers them to take civil action for damages and your reputation may be harmed.
Vodacom's replyOfficial
04 Sept 2024, 14:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2024, 14:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
AL
Andre L's updateReviewer Update
23 Sept 2024, 17:17And the Elite Mobile spam calls continue. The staff at Vodacom are COMPLETELY *********** and UNABLE to get me off the spam list.
I will proceed to report you at PAIA South Africa for violation of the act
I will proceed to report you at PAIA South Africa for violation of the act
AL
Andre L's update23 Sept 2024, 17:17
Reviewer Update
And the Elite Mobile spam calls continue. The staff at Vodacom are COMPLETELY *********** and UNABLE to get me off the spam list.
I will proceed to report you at PAIA South Africa for violation of the act
I will proceed to report you at PAIA South Africa for violation of the act
AL
Andre L's updateReviewer Update
27 Sept 2024, 15:17And yet another call today… this time from your rewards department.
Ironically the “rewards team” reward clients by trying to conn clients to buy more products.
Ironically the “rewards team” reward clients by trying to conn clients to buy more products.
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Andre L's update27 Sept 2024, 15:17
Reviewer Update
And yet another call today… this time from your rewards department.
Ironically the “rewards team” reward clients by trying to conn clients to buy more products.
Ironically the “rewards team” reward clients by trying to conn clients to buy more products.