POPI ACT non-compliance and *****

I received an email on the 1st of September 2023 from Vodacom with a quote for Nova 11i Huawei. My first name and surname were included on that quote and my ID number. Agents name showed was just a reference of letters and numbers. At the end of that quote, there was a declaration were my signature was required and I was given 14 days to respond.

I did not respond to that email.

October month an amount of R 2 379.07 goes off from my banks account.

I did not speak to any agent over the phone selling me a phone.

We have POPI act yet there's service providers like vodacom who are able to access our personal details.

I need to know Firstly how and where did they get my ID number and bank account details. Secondly I want to know the name of the person who concluded this transaction. I don't have even 1 product with Vodacom.

This is a ***** case.

I phoned their customer service line. And I was told to compile a number of documents then send to their ***** department.

Meanwhile they will continue to deduct from my account while they are investigating the case.