POPI Act Adherence

Item: Vodacom
Rating: 1
Author: LIESEL H

I keep on receiving calls from VVM. According to them, they are calling on Vodacom's behalf but they can't specify why they are calling until I give them my ID number. 1) Who is VVM? 2) What does the company do? (3) Who gave permission for my information to be given to them?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Nov 2024, 08:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply28 Nov 2024, 08:03

Official

Best regards,

Vodacom's replyOfficial

29 Nov 2024, 13:43

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly.

You may contact VVM directly on *** should you require any further assistance. Regards Consumer Website Team

Best regards,

Vodacom's reply29 Nov 2024, 13:43

Official

Best regards,