Poot poor customer service regarding upgrade and incorrect devices received.

<p>I phoned in on the 7th of August to cancel my contract. Upon cancellation I was offered a good deal 2 x J1 4G phones on Uchoose 150 + 250 Mb data @ r149 each. On the 10 Aug I received 2 x J1 Mini's via courier. According to my understanding these are 2 different phones. I contacted vodacom immediately but their systems were offline, I was finally assisted in the evening or so I thought. l requested for the call to be retrieved too see exactly what the consultant Jeffrey pro.used me. I was advised of the process and the turn around time being 24 to 48 hours and that someone will contact me with feedback. Needless to say 48 hours later and no feedback. I then called again on the 12 Aug to follow up to find that no request was made on my behalf regarding the call. After being transferred from department to department I finally requested to speak to someone senior for assistance. Spoke to a team leader Tsholofelo Moatsi reference number 1-c8jeztw. Explained the entire situation I was promise feedback by 15 Aug and still nothing. I contacted vodacom a while ago, no one senior is available too assist. So now I have 2 incorrect devices with me, nearly a week now. No assistance or feedback from Vodacom. I am actually re-thinking this upgrade. I am on the border of cancellation as I will not deal with a company that has no respect for their customers or their concerns. And seeing that my contract term is nearly up I will not be liable for any penalties or additional payments come the 1st Oct. As this is negligence on vodacom's part. For a huge co. Like this its sad that customers are treated in this way. We need to be making a 101 calls. I even left a message for a team leader to contact me by 8:30/40 and still nothing. I want some feedback ASAP. I will definitely be moving to another network with the 3, lines I have with Vodacom.</p>