Poor/Slow Service from Vodacom

I have been with Vodacom for over 20 years. To my surprise only last week my ID number on their system doesn't match what I have given them. I went into a Vodacom store and provided my ID and they logged a call for me. They were very helpful. It is almost a week now and this has not been resolved. The tunarpund time given to me was 24 to 48 hrs. Vodacom has a copy of my ID from previous upgrade. I need this sorted out urgently. Without resolving my ID issue, I cannot resolve the incorrect billing issue (which is pending for a few months), so please help.