LG
Lynita G

1 reviews | Active since May 2022

27 May 2022, 12:04

Poor,poor, very pathetic!!!!!

You do not receive even 1 star as Vodacom is pathetic!!!!

Upgraded November 2021 to a data contract with a closed line but Vodacom decided that I needed an open line... On 1st of March it was only corrected but then again...the offered me more data as an apology gift....

You do not know the meaning of Apology gift???? Me paying more each month is not an apology gift!!!!

No one at Vodacom as the authority to sort pronls out... That only logg a credit or a phone call...but no ons comes back and no one sorts out the problem. Still today it is not sorted out. Then you have the audacity to phone me on a Sunday and weekdays after 9 for R109 outstanding on the account... That is personal /family time And you are owing me!!!!!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply27 May 2022, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LG
Lynita G's update27 May 2022, 12:16
Reviewer Update
Automated reply that does not mean anything!!!!
Vodacom
Vodacom's reply28 May 2022, 14:01
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team