Poor,poor customer care

Vodacom will suck you dry,stay away from them by all means .I have been having problems with them since last year October because they decided to upgrade me without my consent which resulted in my bill being much higher than what I could afford.When I queried I was told to pay the balance owed then (errors)then they would look into it,look into rectifying their own incompetence at my expense that is .Last month I payed R10000 cash to clear all errors and phoned them not once or twice, multiple times.i was told that an email was sent to the person I was dealing with previously and that they'll call me but according to them I was no longer owing and services were cancelled .Boooom this morning I wake up to a R10800 bill?When I phoned now I'm told that i cancelled the contract before time?what contract,the one you put me under without my consent ****** .Also I said I want nothing to do with you anymore ever again but did you bother to inform me that you will charge me R10800 for cancelling what I never agreed to.Why are you robbing customers of their hard earned cash?You ****** in suits.