POOR/NO SERVICE - VODACOM BUSINESS SOLUTIONS INTERNET

I have tried since EARLY SEPTEMBER to upgrade my existing Vodacom Internet contract, and every single step of the process to this day was nothing but an utter disgrace. At first it took a month to get my contract upgraded, and (eventually) in October the modem was sent to me via RAM couriers - a tragic affair!! After an e-mail complaint to RAM, Mike Bandini (my portfolio manager) and Vodacom's customer services, RAM had the decency to respond to my e-mail and eventually the unit was delivered to my house on 4 November. I unpacked the modem and (needless to say) it wasn’t connecting, phoned Mr. Bandini (unsuccessfully) to assist and eventually sent a WhatsApp to get the number of anyone who CAN assist. Days of unsuccessful efforts to get assistance from Vodacom followed (the Vodacom technical assistance line is a sheer CATASTROPHE, and if you eventually get through the phone is put down time after time after time - in my case up to 5 times in a row). I made endless calls and eventually tried customer “service” – another harrowing experience. After much frustration and endless phone calls, I was told by someone that the modem is undetectable on Vodacom’s side and that the sim card is inactive. Another few unsuccessful calls were made, and I then sent a WhatsApp message to Mr. Bandini to please cancel my service with Vodacom and arrange for the couriers to collect the modem again. I have also made it clear that I will cancel my other existing contracts with Vodacom and arrange for my debit order to be reversed. Today, 16 November, another WEEK has passed and I have not received a single response/acknowledgment from him about my cancellation or any word from a courier company to collect the unit. This situation is unbearable and UNACCEPTABLE, and I simply refuse to PAY to be treated like this. It is clear to me that Vodacom just couldn’t be bothered about anything or anyone, and this behavior is obviously acceptable to this company. I would really appreciate if you can escalate my complaint to the highest end of Vodacom’s management since it is IMPOSSIBLE to get any response from anyone on the ground, and clearly the company is either not aware of the problems that customers have to deal with, or just don’t care as a result of arrogance? Not good enough, and frankly, shameful!