Poor/NO service from Vodacom

Item: Vodacom
Rating: 1
Author: nathania S

SUPER POOR(NO) FIBRE SERVICE

KEEP ON GETTING CALL REFFERCE NUMBERS BUT WHEN FOLLOWING UP THE TICKET CANCELED OR THEY CANT GIVE ANY UPDATE .

WITHOUT FIBRE FOR 3 DAYS NOU AND WITH FIRST CALL WAS SAID IN OUR AREA THERE IS MORE THAN 300 REPORTS ABOUT FIBRE PROBLEM.

HOW IS THIS NOT A PRIORITY AND DOES CLIENT SERVICE NOT EXCIST ANYMORE ??!!!!!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

17 Feb 2024, 10:11

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply17 Feb 2024, 10:11

Official

nathania S's updateReviewer Update

17 Feb 2024, 12:56

Dear Service Provider, (Vodacom)

I am expecting a call as this is not customer care.

Thank you for your response.

I am looking forward to this discussion!

Kind regards

nathania S's update17 Feb 2024, 12:56

Reviewer Update

Dear Service Provider, (Vodacom)

I am expecting a call as this is not customer care.

Thank you for your response.

I am looking forward to this discussion!

Kind regards

nathania S's updateReviewer Update

17 Feb 2024, 16:13

When am I getting my response??????

Fibre OFF DAY 4 AND STILL PAYING FOR NOTHING

nathania S's update17 Feb 2024, 16:13

Reviewer Update

When am I getting my response??????

Fibre OFF DAY 4 AND STILL PAYING FOR NOTHING