Poorly trained staff and ridiculous complaints process

I came to Vodaworld a week ago to migrate my package, the consultant was either *********** or not properly trained so did not know how to assist me and had to ask two other people for help. Even after asking for assistance she did not complete my request correctly and now my package has not been migrated and I have to wait another month for it to be changed over. I was advised by the call centre to come back to Vodaworld to complain directly to a manager and I now have to sit in the queue again and waste more of my time when it was your fault. Pretty shocking service and a ridiculous system to have to go through to complain! I can’t understand how such a large company can operate like this-maybe you need more competition from competitors to actually be encouraged to offer a good service!