poorly trained agents

called 082155 at approx. 2:20 wrt ***, and whilst speaking to Marsha about query she referred the call to a voice recognition system incorrectly, not sure if done in error or an effort to get rid of customer because you do not know how to handle query - comes across ********* as it is difficult to see how such an error can be made, <br> had to call back, spoke to Lebo - kept me on the line for 1/2hour with no real answers how to resolve the problem, <br>