1 reviews | Active since Aug 2017
Poorly service ever
Good Day,
Vodacom you disrespect customers, I signed contract for two of A22 5G phones in 2022 and contract ended in 2024 Feb however I phoned vosacom customer services and also went to their vodacom store in mallow africa to cancel my contract which was expired.
I was promised that those two numbers would be move to prepaid because they are not part of contract so far, Those two numbers it's not used by me,I regret to joined your contract, I will never ever advised any member to join your contract. I was forced to renew those phones and I refused till I got angry at that Consultant .
Why you bill me for airtime advice from prepaid which was not supposed to be on my monthly statement.
I used mtn, and telkom contract I never experienced such terrible experience that I'm 😢.
Your service is very poor shame and you over billed me without my consent. This is not fair it's **** Why you billed a prepaid number which finished 24 months of contract.
Kind regards, H Nkuna *** / ***
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we went through your account and explained the reason for the airtime advance charges.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we went through your account and explained the reason for the airtime advance charges.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,