Poorly service and disappointing

Vodacom reported me to MBD just because they couldn’t get money from my bank and they said they tried to call me. Fine I understood and paid the amount R610 02 February and MBD gave me paid up letter. Even today Vodacom didn’t remove my name from blacklisted and it’s holding me from doing things even bank told me I owe Vodacom and I told them I paid months back without hesitation. Just to remove my name they are taking me up and down with the word *We will escalate the matter* what Matter is there because I paid the amount in full ? Very bad service there how many months has its been . That’s not far imagine R600 and you can’t do anything with life because Vodacom is not working properly to remove your name from blacklisted but they are fast to report to MBD. Been patient with Vodacom but now I can’t I did not wait 2months of back to back I’m tired now.