Poorest services ever!!!

on 02/14/2015 I phoned Vodacom's customer care around 15:00 to activate my airtime transfer. so the first lady who helped me was prompt the account is in my mothers name and she phoned my mom for security reasons. after she spoke to my mother she came back to me and asked me on which contract I am I tolled her it was a per second billing top up 135. so she said I must hold on, I was on the phone for almost 10min just to activate my airtime transfer, so while holding the phone goes back on and I can hear the call centre staff talking loud to each other and laughing and still no one at the phone only after 5min another lady picked up the phone and asked me what I wanted so I explained to her that I am busy with someone that is helping me only for her to tell me no I must phone customer care on the 082 number. ***???? THEY ARE CUSTOMER CARE WHAT DO THEY GET PAID FOR. still till now my airtime transfer is not activated and I had an emergency on Saturday. THANK YOU VODACOM CUSTOMER CARE FOR YOUR OUTSTANDING WORK, you should all go sleep under the park as you already get pay for doing absolutely nothing, & DONT PHONE ME I'M DONE SPEAKING TO INCONPOTENT PEOPLE. CHECK YOUR STAFF VODACOM!!!