BJ
Bennie J

1 reviews | Active since Sept 2020

19 Jan 2024, 21:15

Poorest service Vodacom.....Nee sies man!!!

The last month or so we have NO Vodacom signal. They were the best. We are a group of people with our own entrance gate which can be opened by phone. Last Saturday we changed the receiver and SIMcard to MTN because we have NO signal. Every time I try to phone it gives me a message "Not registered on the network". I phoned Vodacom several times just to be put through to their dreadful bot, Tobi. Eventually I got hold of someone but gave them a bad review on their feedback questions via SMS. Then they phoned me. After two days of calls, promises and ticket numbers they let me know this morning that the problem was fixed. Guess what? We still have ZERO service and signal. We are now fedup and will ask MTN or Telkom to transfer our number to one of these two. I use my phone for business. So, please Vodacom, if you want to lose us all, go on like this. Here is the sms I received today: "Dear Vodacom Customer. Your service ticket with reference number S5-5AVCV-VVLO has been closed. Thank you Vodacom.

Does you have any idea how frustrated we are here in our community. Get ready to lose a lot of clients!.

0
Replies (3)
Vodacom
Vodacom's reply20 Jan 2024, 13:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
BJ
Bennie J's update23 Jan 2024, 09:29
Reviewer Update
Well, promises don't solve a problem. Nobody made contact. In the meanwhile I sent my letter of complaint to Vodacom to all the people in our community so that they can see that Vodacom has no service. We still have NO signal. You're so useless it is hard to believe.
BJ
Bennie J's update23 Jan 2024, 10:10
Reviewer Update
Thank you to Dean from Vodacom who phoned me a few minutes ago and said that they will re-open the fault finding to see what the problem is. Thank you for your friendliness and help. I really appreciate it.