oB
oliver B

1 reviews | Active since Jul 2011

20 Dec 2016, 16:11

Poorest service in SA

<p>I am wanting to update 2x Vodacom number to my company account and at the same time migrate them to a package of almost 3x the monthly value of the existing packages.... Do you think that after a month of begging and pleading, speaking to almost 20 people, sending my information through half a dozen times, that Vodacom would assist??? No. They have absolutely zero customer care and zero want to assist or upgrade the 2x numbers!!!</p> <p>i needed this done desperately and now time has almost run out. </p> <p>So thank you Vodacom for absolutely nothing... Sadly you are the biggest but miles away from offering any value to your clients.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2016, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team