Poorest service I have ever paid for! Vodacom is a nightmare!

I contacted Vodacom yesterday to make a payment arrangement on my account that is in arrears. I requested written confirmation of the agreed amount and due date. The consultant said an SMS had been sent; I advised that I did not receive it and was told it would be resent.

It is now the next day and I still have no SMS or confirmation. How am I expected to honour a payment arrangement without the banking details, agreed amount, or due date — and must I really spend more airtime just to get information that was promised?

This is not my first poor experience. In December, a ticket I logged was closed without resolution, and no explanation was provided. I only found out during yesterday’s call that my original request was supposedly not possible.

I am extremely disappointed with Vodacom’s service. Even when customers try to resolve their accounts responsibly, Vodacom becomes a blocker instead of providing support. If my credit record is affected due to Vodacom’s failure to communicate, that will be unacceptable.

I am requesting urgent written confirmation of my payment arrangement. When I asked for a ref number she gave me her name instaed!