Poorest service from Vodacom.

Account Number: I ********** -7

With Regards to the above account number. I am still awaiting feedback with regards to the ***** case on the Vodacom contract which is not on my name.

On Monday, the 25th of June, i did sent an e-mail to the ********** e-mail address, together with all required documentation requested.

Until today I am still awaiting feedback.

The customer service is just as pathetic as the same e-mail which was sent to the ***** department, was sent to the ********** e-mail address. A lady phoned me last week Wednesday, telling me that this is out of her hands as the ***** department is an entire different department. The feedback is pathetic, as this is a mistake on your side. Dont blame it on different departments. Its Vodacom in general.

On the 27th of June, I went to Vodacom branch (Mall@reds) and spoke to a gentlemen about the poor service I am receiving from vodacom. (He assured me that the number was blocked)

The extra amount of R825.21 was deducted from my account for a contract I do not even have.

You guys are very quick to deduct moneys from my account for contracts I do not have, after I went top the police station and provided you with the necessary documentation to proof that this contract does not belong to me, but your customer service is very poor.

I will never again do any business with Vodacom.

I expect for this issue to be sorted immediately and the extra moneys deducted to be paid back to me.