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danielkoert D

1 reviews | Active since Jun 2017

01 Jun 2017, 09:45

poorest service from a bunch of *********** people

<p>On the 02/05/2017 i did a upgrade with vodacom and a month later i still have no phone. I've got all the emails and phone calls on record. Non of them don't come back to me and i have to call them back all the time and then they'll tell me someone els is going to call me .</p> <p>But still no call from them......Hopefully this will help. </p>

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Replies (4)
Vodacom
Vodacom's reply01 Jun 2017, 11:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

dD
danielkoert D's update05 Jun 2017, 13:08
Reviewer Update

Hi Good Day

I haven't received any response from Vodacom yet.

But that is to be expected from them.

dD
danielkoert D's update08 Jun 2017, 08:56
Reviewer Update

Still no response from Vodacom. Can a senior manager from Vodacom phone me urgently or otherwise i must get my lawyer to send them a letter.

This is really getting ridiculous.

Or are there any suggestions on a way forward regarding this matter.

Vodacom
Vodacom's reply13 Jul 2017, 10:40
Official

Dear Daniel Koert,

I do apologise for the delayed response and bad service received.

As discussed, your query has been addressed and resolved.

Regards,

UW