Poorest Service by Vodacom

I'm unhappy with the level of Poor Service I'm receiving from Vodacom Pre Legal Department, I previously had a cellphone contract with them which was settled already in 2020 but to date the status still says pre legal. Been calling them to get It removed but It seems all the consultants I come in contact with they are unsure about the process to be followed because first time when I called to be asissted with this, I was told It's an automated process and It takes 2hours for the status to be change to settled. I called again, got a different consultant and told me I should give It a day, on the 06th Jan I called again and nothing has changed, and now I'm told the Manager is suppose to do It, It was then escalated to the Manager at pre legal yesterday at around 11 but till today Is still hasn't been done because I called Pre legal at 09.00 today and nothing has changed. Clearly from the seniors to the Consultants, It's a circus in that department not to mention the fact that I had to dial several times before getting to the consultant because the line get's cutoff whenever a consultant takes the call. That Department it's in a crisis