Poorest of the Poor service !!! Stay Away!

I requested a transfer of my Fibre installation 45 days prior to the transfer date on 16 October for 01 December 2020 - meeting the vodacom requirement. I was given a service number. On 13 Nov - I had no calls / follow-ups from vodacom; I called the vodacom fibre service, quoted my service number and was then told the transfer is schedule for 20 Nov. On 20 Nov - no action from vodacom. I called again. Was then for the 1st time requested to complete a tranfer request document - because without this they cannot do the transfer.......nothing about this up to this point. On 21 Nov I went to the vodacom shop in Centurion Mall - spoke to an agent - who promised that the transfer will be escalated and that I will be called that day still with new date of installation. On 23 Nov - no action from Vodacom - I called again. Again I was told to AGAIN complete the transfer request (nothing in their system) and to submit it again. By now I had enough. I went back to the vodacom shop in Centurion Mall - this time to cancel the service. I received an email from a vodacom person to confirm that the cancellation request had been received and that vodacom will respond in 3 days. It is now 10 December...and not a response from vodacom yet.....apart from sending me the new December invoice for the service. vodacom is a monopoly, most arrogant useless service provider ever!!! I app**** for a new service from a competitor and it was installed within 7 days!! I am cancelling all my business contracts with them and vouch to NEVER use their service EVER again!!!