1 reviews | Active since Sept 2016
Poorest of Poor Service from useless consultants
<p>I app**** for a contract about a week ago. After I was declined for a Iphone due to credit score which I was aware of I was then told by a guy called Ashley in their sales desk that I qualify for the P8 lite. I opted for it and after a few days received a sms that confirmed that I was successfully vetted which was received on the 4 July 2014 09:23. I then received a call from a guy in their confirmation desk and I we confirmed the delivery address and whatever else. He then said it will be delivered. A few mintues after dropping the phone, he called back to inform me that they did not actually have the black device in stock and I asked if they can't just ship another one. He said no we have to submit another application. I agreed but thereafter I had to call 4 times to the sales desk with not much help at all. I called friday and monday and was told that Ashley will contact me regarding the matter which has not happened. When I called today the lady that answered informed me that due to my application being declined I have to wait for 90 days to apply again. How does one get approved on the 4th and due to their own mistake not checking stock levels I get declined and as a result I have now been victimized. I am so upset about this experience that it has really made me think my loyalty towards this company. Sadly I worked for Vodcom in the Life Centre for over 5 years and clearly their customer service quality has dropped badly. I no longer will waiste my time with this network. I thank you for this back service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
The Quote ref number for my application was 1- ********** ********** I do not know if this will help whoever will deal with this matter. However please do no bother to contact me. Ill go to another network and rather port my number.
The Quote ref number for my application was 1- ********** ********** I do not know if this will help whoever will deal with this matter. However please do no bother to contact me. Ill go to another network and rather port my number.
