Poorest customer service ever

<p>I lodged an enquiry on 1 February as I normally receive R110 flexi airtime and 500 megs of data but never received data. I then got an sms saying the case is closed with no reason. Then followed up and it was said it was at wrong department and escalated to the data department. After receiving another sms with ratings "0" someone phoned me last week wednesday and said will phone me back after 9 when data department opened. That also did not happened followed up again and then the enquiry was not diverted to an agent yet to attend to my quiry. I also send an email to complaints department a week ago and two days ago to customer care with no feedback. How many times must I call for feedback and now paying for service that I never got. If my contract has ended in 12 months instead of 24 months then let me know to cancel total contract. I have been with Vodacom 6 years and this kind of service you get. Will you please let me know what is going on. I rather go to another service provider. Really fedup and have no answers in two weeks!!!!!!??????? No data </p>