POOREST CUSTOMER SERVICE EVER

<p>Four months ago I was send a tablet which I did not order. I returned it and was still debited for it from my account after numerous phone calls being put through from one department to the other they cancelled the contract. I have ref numbers to show that the case was closed. Vodacom's machine phoned me everyday saying I owe money. I have been in contact with alot of agents and the last one said he will ask for a statement and send it to me that we can sort out this confusion once and for all. IT NEVER HAPPENED.<br /><br /></p> <p>On 21/12/16 my phone was cut and when I phoned and explained my situation to customer service that I do not owe Vodacom money I have been paying my monthly fee on time. I got transferred from one department to the other after an hour I left another complaint on Vodacom's facebook page and then someone contacted me saying I owe money from MARCH 2016.</p> <p> </p> <p>I have been charged on my Vodacom statement for things that I dont have or even amounts more than what I should be charged for. After reckonning the statement myself I spoke to an agent again and he said I must wait 24 hours for them to reckon and then they will escalate my query. I dont know why they think I must wait another 24 hours after battling for 4 months. Is there not a point where you get to and see this customer has been battling lets fix this error ASAP. I can not use my phone because someone at Vodacom is not doing his/her job they way they should. I must be happy with waiting 24 - 48 hours for them to sort out my account. My credit record has been affected by VODACOM'S errors and they just want me to wait and be patient. I have no more patients left</p>