Poorest Customer Service EVER!

I received the most horrible service at Vodacom Shop in Alberton City mall on the 08/10/2018. Stella was assisting me in finalising my cellphone insurance claim and replacing my ****** phone, her service was very poor that I would give her a 2/10 because she was constantly texting on her cellphone - i had to repeat myself everytime i asked her a question because she was concentrating so hard on her texts. The whole process could have easily taken 15minutes but it took forever because she was just not interested...when she had finally finished and given me the new phone she disappeared into the staff back office to look for a Swiping machine but took a further 20minutes i had to rush out and withdraw cash from an ATM and come back and she still wasn't back - i literally left the excess money on the table and left with my new phone.

Earlier on the 07/10/2018 another lady in the same shop did not blacklist my ****** phone because i had forgotten my cellphone box that contains an IMEI number but all the information she needed to block the phone was on the system because this was a contract phone. I had to take annual leave from work on the 08/10/2018 in order to sort out a lousy cell insurance claim.