Poorest aftersales service yet by Vodacom Fibre

Our internet is still down, activation of router not properly done since Wednesday.

Vodacom: Vodacom: Service request SR*** update NoReply(2-F281F6Y).

I called fibre earlier today indicating I'm going to cancel if someone doesn't call me back within the hour, that was Lee-Roy. No one called, said nothing about activation department being closed on the weekend.

I spoke to Xoli now, who reports to Thomas Mahlombe (says she is working from home but based in Cape Town, not sure how true any of this information is as she was not comfortable providing me with her surname). She informed that the activation department closed on weekends l, nothing can be done, she will send an email.

I explained I am now left having to buy data yet installation took place on Tuesday and internet should have been up and running and I reported fault immediately on Wednesday. When I said then I want to cancel her attitude was nonchalant, simply said she will log cancelation.

Clearly Vodacom does not need my business. I was previously informed that I cannot cancel but if this is vodacom's attitude as a long standing client, I think it best just to cancel all business with them and move my business somewhere else. Since they are not performing in terms of their agreement with me, I will not be held responsible for any penalties or payment at all since I have practically not had any service since installation.

Please escalate this to whomever will assist me immediately , if not, I no longer see fit to do business with vodacom.