dK
derek K
1 reviews | Active since Dec 2012
30 Mar 2019, 17:20
POORCUSTOMER SERVICE VODACOM!!
Every time I dial 135 for customer service they say they are experiencing high volume calls and I must call again later??! If vodacom knew about customer service, they would have a system that calls a customer back, or they would hire MORE STAFF to take care of all customers issues. They should ALSO have a customer care email address!!! VERY POOR CUSTOMER CARE VODACOM!!! I have an issue and its IMPOSSIBLE to contact you??!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Mar 2019, 17:59 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Mar 2019, 17:59
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
dK
derek K's updateReviewer Update
30 Mar 2019, 18:10Let's see what A CUSTOMER SERVICE CONSULTANT WILL GET BACK TO YOU IN DUE COURSE means to Vodacom??? Does it mean, one hour (as it should), 1 day, 2 days, 1 week, or never?????
dK
derek K's update30 Mar 2019, 18:10
Reviewer Update
Let's see what A CUSTOMER SERVICE CONSULTANT WILL GET BACK TO YOU IN DUE COURSE means to Vodacom??? Does it mean, one hour (as it should), 1 day, 2 days, 1 week, or never?????
Vodacom's replyOfficial
01 Apr 2019, 09:04Dear Derek,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply01 Apr 2019, 09:04
Official
Dear Derek,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)