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george R

1 reviews | Active since Dec 2015

01 Dec 2018, 15:27

POOR/BAD/USELESS Service

I have placed an order on a black Friday data deal. I have not had a call from vodacom since then. One week and counting. Frankly it is pathetic. It seems no one is eager for new business nowadays. I am a loyal subscriber for many years but obviously this counts for absolutely zero. Check the speed at which they (vodacom) will call you if you skip a payment.......you wonder, is this the same company?

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Replies (4)
Vodacom
Vodacom's reply02 Dec 2018, 09:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Dec 2018, 13:45
Official
Dear George, 
 Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Kindly note that Sales Orders are subject to terms and conditions and stock availability. Should you not have received any confirmation call or order number on 24 November 2018, unfortunately the deal will not be honoured. We'd like to apologize sincerely for the aggravation caused. 

For more information, please visit the link inserted below. 

https://www.vodacom.co.za/vodacom/terms/competition-terms/black-friday-and-cyber-monday 

Regards
Vodacom Consumer Website Team 

Best regards,

gR
george R's update05 Dec 2018, 14:02
Reviewer Update
Please see below the response received from Vodacom. Have not had any phone call since. I might have missed during my travels. Please advise on below. Vodacom New Deal Request Inbox x Vodacom ********** Nov 24, 2018, 9:02 AM (11 days ago) to me Hello George, We have received your request for a new deal and your reference number is 60WH57 A Call Centre agent will contact you within 24 hours to complete your new deal request. If you don't hear from us within the next 24 hours, please call ********** 4, FREE from a Vodacom cellphone. The Vodacom Online team Vodacom
gR
george R's update07 Dec 2018, 08:25
Reviewer Update
Still no call from Vodacom as yet, even if just for courtesy.