Poor workmanship / No Connectivity

I recently moved and at first had went through MWeb to get fiber but it took 3 weeks and still no luck. After some research I found out the infrustructure actually belongs to Vodacom so I figured if I go directly it would have the matter resolve sooner.

I was wrong. I ordered a new line on Monday and Wednesday (25/06) technicians were at the house to do the installation. During which they managed to burst a water pipe, which I then had to call a plumber and fix myself. There was 3 of them at the house, while only one actually was working, the other one kept walking through the house.

Came in the front, goes out at the back and is on his phone the entire time. Nevermind them needing an extension from us. Eventually the water meter was closed and water stopped spraying, and they were done. I was then told to wait an hour and everything should be active. Over a week later am still waiting for the "red" light to go green.

I have been calling in all week this week with the ticket reference and guess what I constantly am told "the matter has been escalated".

No one to re-imburse us for the plumbing. No internet access.