Poor WiFi support

On Monday 24th February I logged an Sr *** the agent assisted with basic troubleshooting failure which she assured me that a technician will contact me for further assistance.

To-date, I am still awaiting a technician to call me. On the 26th I made a follow-up and I was told about a technician. On the 28th I made another follow up and I was told a technician will come on Saturday. We cancelled all our plans to wait for a technician who never at least tried to give us a call.

This Morning 03 March, I called again in the morning to arrange again with a technician to come at 16:00 no one came. I called again at 15:30 today and I am still waiting.

This is totally unacceptable for me to wait for a service which I honestly pay for without fail. I work from home in most instances, we rely on internet for other services in the house and I believe your turn around time is supposed to be 72 hours, I have been offline for 2 weekends so far. This is honestly poor service from Vodacom, and I demand service