Poor Wifi Contractor support

On the 4th March Vodacom Fiber (VF) attended to a call out in a street for another customer of which they waited 7 days for the repair. However on the day of that repair the VF damaged my line in the process. What is frustrating VF does not come out in the same day or next day to fix their mistake, I was subject to log my own call.

The 6th the first technician came, who didn't fix my fiber, he checked the main board and his conclusion was " the men who broke the line must come fix their mistake" and the technician left saying they would be back either the same day or the next.

Well I am still waiting, I have been down for 6 days with no fiber. Several emails and phone calls between Vodacom support. No one come and I have to raise the same point, this is Vodacom who broke the line but we need to wait for the repair.