HW
Hajira W
1 reviews | Active since Mar 2012
29 Oct 2020, 12:01
Poor wifi connection
Vodacom installed a network booster, but my Wifi network connection is still slow.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Oct 2020, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2020, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Nov 2020, 12:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided " Dear Hajira Waryana kindly note that we are looking at improving coverage for your area in the near future.New site planned: Eldorado_Park_CellC We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard.You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage.Kind regards, Vodacom". Regards Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2020, 12:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided " Dear Hajira Waryana kindly note that we are looking at improving coverage for your area in the near future.New site planned: Eldorado_Park_CellC We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard.You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage.Kind regards, Vodacom". Regards Consumer Website Team
Best regards,