Poor vodocom Service

I have received very poor service from vodacom, whether it be retention or vodacom themselves. I have been struggling to cancel my contract and perform upgrades.

In February i have performed an early online upgrade and found that i would have to pay for both devices at the end of february. Once i found that out, i made contact with *** to reverse the upgrade, It was done with no issues. So i decided to wait for march to perform my upgrade as i would like a new device. I then called *** again to cancel my data contract. While busy with the cancellation, the consultant gave me an offer that i could not refuse. I have accepted the offer based on 1 reason, that i may still do my device upgrade in march. the consultant has advised that i will be able to do so at no extra cost. According to Ty and Saavis Naaido(consultants) that is incorrect as i would only be able to attempt an upgrade in 3 months. I have also spoken to Daniel yesterday that has done another escalation. The consultant has performed the upgrade. I have called in the next day to reverse the upgrade and escalations was apparently done(this has apperently been done a few times). I have called in numerous times after that and was constantly being told that someone will make contact with me regarding upgrade reversal. Too date, not one vodacom consultant has called me, as i would always call in. No we are in the new month with absolutely no joy and no new device.

What pathetic service???, and I have been a loyal customer for years now and this is the first time that i am experiencing such difficulty with vodacom. I am contemplating leaving vodacom because if i am treated this way, what about the newer customers???? COMPLETELY PATHETIC!!!!!