Poor Vodacom signal in Muckleneuk, Pretoria

Nice going Vodacom! Four hours later. No call from your consultant, no reaction to my email to your customer care email address and no reaction from your CEO email address! It is clear that not only does your Customer Care not care, but not even Vodacom CEO care about Customer Care! Shame on you Website Team! Shame on you Customer care, shame on you Vodacom CEO!

So, eventually the CEO’s office did wake up. Unfortunately they could only fire off a boilerplate questionnaire. I did enjoy question 6 of the boilerplate. I was asked for an alternative number 😂😂😂😂. Telkom used to ask the same question when their landline infrastructure gave problems. One then used your cellphone number as alternative. Eventually one gave up the landline. So my question Shameel Joosub is: do you prefer Vodacom customers get MTN SIM cards for when your infrastructure quality is insufficient or do you want to rethink question 6 of your boilerplate?

The service in Muckleneuk is now so bad that calls don’t connect and when they do, one cannot complete the call! And still we don’t have a technician on the job. Nice going Website Team!

Any progress whatsoever? When cam we expecy quality service in Muckleneuk, Pretoria to be restored.

The saga continues. Vodacom informed me that my query has been resolved. Please note the screenshot of the email with the single solitary bar indicating the dismal signal. Not 5g, not 4g not edge, no, one single embarrassing bar. SHAME ON YOU VODACOM WEBSITE TEAM! YOU ARE FAILING DISMALLY!
Please get this embarrassing situation resolved, Be assured that I will preserve till Vodacom resolve the matter.

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Good morning Website Team. We can’t see that any progress was made in resolving the pathetic signal in Muckleneuk. Any feedback whatsoever from the Website Team? Please resolve the matter, I am not going to give in!

Today nothing happened, no feedback, no action. Dismal Vodacom signal still not resolved.

Thank you Website Team, what you fail to mention in your reply is that it took three days for the complaint to be handed to the next department. That should have been done on the day of the complaint! Instead Vodacom was too busy asking irrelevant questions.
THE SAD PART IS THAT I HAVE BEEN A VODACOM CUSTOMER FOR 30 YEARS! SHAME ON YOU WEBSITE TEAM!
The persistent and legitimate question still is: when will the Vodacom system in Muckleneuk be fixed?

Dear Website Team, it is days later and still nothing is happening. You still supply me with a dismal signal.
I trust that you are fami**** with the Consumer Protection Act, Act 68 of 2008. I trust that you realize that you are charging me, full rates, on all my lines, for a service you know you are not delivering. How exactly do you aim to compensate me for your contravention of the Act?

Dear Website Team, it has been more than a week since you handed the problem to your so called Network Department. You wrote that they will be in contact with me. It is more than a week later and nobody contacted me. Please follow up promptly and report back!
HOW DO ONE ESCALATE THE MATTER?

Marlon Fortuin, a week after I asked you to have your manager call me, I still have not received the call. How would you, Marlon Fortuin, rate Vodacom’s service?

Congratulations Marlon Fortuin and managers of the Expert Resolution CentrE CEO Office! You are the epitome of Corporate Arrogance! Refusing to call a customer of 29 years standing after numerous requests on numerous platforms! SHAME ON YOU, YOU ARE AN EMBARRASSMENT TO EVERY VODACOM EMPLOYEE!

So this morning, day 47 of the complaint, I had enough. I insisted on speaking to senior management. The Vodacom employees refuse to allow you to speak to their seniors. One call had me listening to switchboard recordings for 43 minutes, the next call was 31 minutes of switchboard recordings, the next was 12 minutes of switchboard drivel. In between the switchboard drivel, I insisted on speaking to senior staff, shouting and persistence were my only weapons, Corporate Arrogance lost the battle. I got a senior manager late this morning and a high quality signal was restored late this afternoon. Try to do better next time Vodacom! This issue could have been solved on day one of the complaint. Dear Customer, it seem that the only language Vodacom employees understand is persistence and shouting at them.