WS
Wessel S
1 reviews | Active since Sept 2020
22 Sept 2020, 07:29
Poor vodacom signal
i have a signal issue for months now at my home where it shows H+ and sometimes 4G but I cant even send a simple whatsapp message then. I did contact vodacom regarding this issue and their technical department has been busy with it ever since. I only get a sms saying that theu are attending to the problem but thats it. Signal is still ****.
I phoned in again last weekend asking for a follow up and explained to them that i can even make or recieve phonecalls now which in return causes problems for me at my work as I am on standby sometimes and what if me or my family has an emergency? . . .
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Replies (2)
Vodacom's replyOfficial
22 Sept 2020, 09:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Sept 2020, 09:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WS
Wessel S's updateReviewer Update
02 Oct 2020, 17:10So a vodacom tech phoned me and yet it was with no sucess. According to him the closest tower is not in sight of my home . . . But just a year ago i didnt have any issues with signal? . . . .so who turned the the tower? Lol
He said that they are planning to put up a tower near by for this area because of alot of issues that was raised from this area but up until then i am stuck with this issue. . . . . Isnt there a better faster way to resolve this?
He said that they are planning to put up a tower near by for this area because of alot of issues that was raised from this area but up until then i am stuck with this issue. . . . . Isnt there a better faster way to resolve this?
WS
Wessel S's update02 Oct 2020, 17:10
Reviewer Update
So a vodacom tech phoned me and yet it was with no sucess. According to him the closest tower is not in sight of my home . . . But just a year ago i didnt have any issues with signal? . . . .so who turned the the tower? Lol
He said that they are planning to put up a tower near by for this area because of alot of issues that was raised from this area but up until then i am stuck with this issue. . . . . Isnt there a better faster way to resolve this?
He said that they are planning to put up a tower near by for this area because of alot of issues that was raised from this area but up until then i am stuck with this issue. . . . . Isnt there a better faster way to resolve this?