POOR VODACOM SERVICE OR LACK THEREOF!!!

To whom it may concern,

On the 29th of March I app**** for Vodacom fibre via Sharon Mudzumwe.

After Sharon received the requested documents and sent through my application she advised that someone would contact me.

I waited a few days, and nothing came of it.

I contacted Sharon and about a week later she rep**** with some story of her travelling for a week, but she would get someone to call me.

A week after that I get a call from a Mitchell Farquharson, a technician, saying that he is outside my complex to activate the fibre.

He then calls me and tells me that his office got the details mixed up and it was for another Mr Reddy from another complex.

A few days went on and I then called Vodacom fibre and spoke to Sinovuyo Maraule.

She insisted that her manager said that there is no coverage in the area and Vodacom cannot assist

I then told her that I know of people in complex that have Vodacom fibre.

I sent screenshots for proof of people agreeing to this as well...

Eventually a week later, still with no response to my emails, someone came to fit the device.

I then realised that the internet light did not come on and had no connectivity after a day of installing.

I then called in once again and spoke to Yolanda Duma who said that she could not assist me further as I needed to be close to my device for a number, she required from the device installed.

She requested I send her my cell phone number via email, and she would call back.

I did finish work late that day but sent her the cell number anyway and still didn't get a response.

I sent another email and still no response

After a few emails with no response from Vodacom's fantastic staff, with impeccable customer service I called again and got a hold of a rude Lenushcar Julius who listens to the story only to cut the call and doesn't bother to call back!

Then I speak to a Bianca, whose surname I didn't get, but confidently tells me that the manager will be in from 6 am as he/she left at 3 pm for the day.

To date I am still waiting for his/her call...

I then called and spoke to Megan Botha who tried her best to assist and get back to me but alas also failed to get her Senior to contact me.

THIS IS EXTREMELY POOR CUSTOMER SERVICE FROM VODACOM WHO WAS MY SERVICE PROVIDER OF CHOICE FOR MORE THAN 20 YEARS.

I WOULD NOT ADVISE ANYONE TO BE PUT THROUGH THIS TORTURE AND GET A VODACOM FIBRE LINE

IF THEY CAN DO THAT TO THEIR LOYAL CUSTOMERS, I PITY THE NEW ONES. ( MAYBE THEY WILL BE EFFICIENT TILL THEY GET YOUR PERSONAL AND BANKING DETAILS)