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Daniel M
1 reviews | Active since Mar 2009
11 Dec 2019, 11:52
Poor Vodacom Service
I have been trying to do a SIM swap for 2 weeks but Vodacom has blocked my account on the basis of it being in arrears. The outstanding amount is R0.00 and various shops tells me they cannot assist me. They do not understand either. I was informed 1 week ago that it is a system error and will be rectified within 24 hours yet the issue remains.
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Replies (2)
Vodacom's replyOfficial
11 Dec 2019, 14:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2019, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Dec 2019, 12:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your query has now been resolved. Regards Consumer Website Team
Vodacom's reply30 Dec 2019, 12:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your query has now been resolved. Regards Consumer Website Team