PJ
Paul J

1 reviews | Active since Jan 2018

03 Mar 2022, 16:44

Poor Vodacom service.

No Network service on my phone and mobile wifi router for 2 days - today being the third day. Logged in via whatsapp on office wifi. First had to deal with computer responses. Then with a person who escalated to a secobd person. Undertakings to call back within an hour nit fulfilled. If no call back, then you are to log a new request. Absolutely no rwaction from the Custoner Care servoce when attempting to log a second query. I work outside and are relient on connectivity during the day to talk to customers and service providers.

Vodacom just don't care. A previous problem was repirted in store abdsupposed to have been resolved within 24 hours resukted in TWO follow visits and 60 hours for the problem to be resolved.

0
Replies (1)
Vodacom
Vodacom's reply04 Mar 2022, 07:19
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team