Poor Vodacom Service

I'm deeply disappointed that Vidacom is unable to process an eSIM due to whatever technical reasons they're experiencing..

Its bees 5 days since I processed it on the VodaPay app, and still haven't received my QR code to activate the eDIM.

I have been sent from post to pillar and have exhausted all options. This after numerous store visits and call to Customer Care.

This service is unacceptable as nobody is able to resolve my query