Poor Vodacom service

After being a loyal Vodacom customer for more than 20 years, with multiple contracts, I had to prematurely cancel all my cell phone contracts because we emigrated. After everything was payed and all the documents were sent, I received an email saying that they will let me know when everything is processed. The next I see, is that my whole email address has been cancelled and wiped out! I have used this email address my whole adult life and have so many VERY important documents saved on it! Vodacom never send the mail informing about this...no heads up at all! I understand that the email is linked to the number that has been cancelled but the operator said that I would receive a heads up before the contracts are cancelled. I really need access to these emails ! But Vodacom just says that there is no way to access it. I do not believe that Vodacom has no way of accessing my old email. What I do believe is that the operator dealing with this on ground floor level has no idea of what she is talking about! After more than 20 years, there is just no loyalty towards customers...no customer care. Hopefully someone with more power or at least more knowledge reads this and give it half a thought to assist me. Because Vodacom isn’t at all willing or capable of assisting a lifelong customer.